Returns & Exchanges Policy
Last Updated: August 20, 2026
We want you to have a clear understanding of our return and exchange process before making a purchase. Please review the eligibility requirements, deadlines, and procedures below before requesting a return or exchange.
Important Return Policy Summary
- Sunglasses, handbags, shoes, and accessories: All sales are final unless the item arrives damaged or otherwise qualifies under applicable consumer protections.
- Eligible non-damaged items: May be returned only when they meet the requirements below and the return request is submitted within the applicable return period.
- Damaged items: Must be reported promptly and require clear photographic evidence.
- Shipping charges: Original shipping fees are non-refundable.
- Return shipping: Damaged-item returns that are approved by customer service receive a prepaid return label. Customers are responsible for purchasing return shipping for approved non-damaged returns.
- Return address: Do not ship merchandise to an address until your return request has been approved and you have received return instructions from customer service.
1. Review Return Eligibility
Before requesting a return or exchange, please determine whether your order qualifies.
Non-Damaged Items
Non-damaged items may be eligible for return if:
- The return request is submitted within the applicable 7-day return period.
- The item meets all other requirements of this policy.
- The item is in its original condition and has not been used, worn, washed, altered, or damaged.
- The item is returned with its original packaging and applicable tags/accessories when reasonably possible.
- The return is approved by customer service before the item is shipped back.
Important: Contacting customer service does not automatically mean that a return has been approved. You must receive confirmation and return instructions before sending the merchandise back.
Final-Sale Items
Unless an item arrives damaged, sunglasses, handbags, shoes, and accessories are final sale and generally cannot be returned or exchanged.
If you believe a final-sale item arrived damaged, contact customer service as soon as possible and provide clear photographs showing the issue.
2. Contact Customer Support
To request a return, exchange, or assistance with a damaged item, contact us at:
Email: contact@weekndshop.com
For an order-related request, please provide:
- Order number
- Full name used when placing the order
- Email address associated with the order
- Product name
- Reason for the return, exchange, or complaint
- Clear photographs if the item arrived damaged or defective
Return Request Deadline
For eligible non-damaged merchandise, the return request must be submitted within 7 days of delivery.
For merchandise that arrives damaged, please contact customer service promptly after delivery and provide photographs of the damage.
Note: The date you contact customer service is used to determine whether your request was submitted within the applicable return period. Shipping an item without first receiving approval does not extend the return period.
3. Receive Return Instructions
Once your request has been reviewed, customer service will notify you whether the return or exchange is approved and provide the applicable instructions.
Approved Damaged-Item Returns
If an item is determined to have arrived damaged and the return is approved:
- We will provide a prepaid return shipping label.
- Follow the return instructions provided by customer service.
- The returned merchandise will be inspected after it is received.
- If the damage is confirmed, a replacement will be issued when available.
Approved Non-Damaged Returns
If your non-damaged return qualifies under this policy:
- You are responsible for purchasing the return shipping label.
- Return shipping costs are not reimbursed.
- Customer service will provide the appropriate return address and instructions.
- Do not send the merchandise to an address obtained from an old order, previous communication, or another page unless customer service specifically instructs you to do so.
Important: The return address provided with your approved return instructions is the address you should use.
4. Package Your Return Securely
Please package your merchandise carefully to prevent damage during transportation.
Whenever possible:
- Use the original packaging.
- Include all applicable product packaging, tags, accessories, and components.
- Protect the merchandise with appropriate packing materials.
- Remove or cover old shipping labels from the outside of the package.
- Make sure the package is securely sealed before shipment.
Customers may be responsible for merchandise that is damaged because it was inadequately packaged for return shipment.
5. Ship Your Return
Once your return has been approved and you have received your return instructions:
For Prepaid Returns
Attach the prepaid return label provided by customer service and deliver the package to the carrier or drop-off location specified in your instructions.
For Customer-Paid Returns
Purchase an appropriate shipping label and send the package using a trackable shipping service.
After shipping, email your tracking information to:
Trackorder@weekndshop.com
Please keep your shipping receipt and tracking information until your return has been completely processed.
Do not ship a return without prior approval. Unapproved returns may be delayed or may not be eligible for processing.
6. Return Inspection & Processing
All returned merchandise is subject to inspection after it is received.
Processing begins after the returned merchandise arrives and is reviewed.
Approved Damaged Items
If a damaged item is returned and the damage is confirmed:
- A replacement will be issued when the same item is available.
- If a replacement is unavailable, customer service will contact you regarding the available resolution.
Approved Non-Damaged Returns
For an eligible non-damaged return:
- A refund will be issued for the eligible item purchase price.
- Original shipping charges are non-refundable.
- Return shipping costs paid by the customer are non-refundable.
- Any applicable exclusions described in this policy continue to apply.
You will receive a confirmation email when your return has been processed.
7. Exchanges
If you would like to exchange an eligible item, contact customer service at:
contact@weekndshop.com
Exchange requests are subject to the same applicable eligibility requirements and return deadlines described in this policy.
Because inventory can change, an exchange for the exact item, size, color, or style requested cannot be guaranteed.
If the requested replacement is unavailable, customer service will explain the available options.
8. Items That Arrive Damaged
If your order arrives damaged, do not discard the merchandise or packaging before contacting us.
Please email contact@weekndshop.com and include:
- Order number
- Full name
- Description of the damage
- Clear photographs of the damaged merchandise
- Photographs of the packaging, when applicable
Providing photographs helps us evaluate the issue and determine the appropriate resolution.
Once an approved damaged-item return is received and inspected, an eligible replacement will be issued when available.
9. Non-Returnable / Final-Sale Merchandise
The following categories are generally final sale:
- Sunglasses
- Handbags
- Shoes
- Accessories
Final-sale merchandise cannot be returned simply because you changed your mind, selected the wrong item, or no longer want the merchandise.
Exception: If a final-sale item arrives damaged, contact customer service promptly so the issue can be reviewed.
10. Shipping Costs
Original Shipping
Original shipping charges paid when placing an order are non-refundable.
Return Shipping
For approved non-damaged returns, the customer is responsible for purchasing return shipping.
For approved damaged-item returns, we provide a prepaid return label according to the instructions provided by customer service.
Return shipping costs paid by customers are not reimbursed unless otherwise required by applicable law.
11. Refunds
Once an eligible return has been received and inspected, the refund will be processed to the original payment method used for the purchase.
Refunds apply to the eligible merchandise cost only. Original shipping charges and customer-paid return shipping costs are not refundable, except where otherwise required by applicable law.
Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.
12. Returns Sent Without Approval
Please contact customer service and receive return authorization before shipping merchandise back to us.
Returns sent without prior approval may experience processing delays and may not be accepted if the merchandise does not meet the requirements of this policy.
The return address should be obtained from your approved return instructions.
13. Return Address
For customer transparency, our current business return address is:
Weeknd Shop Online
4056 Woodridge Place
Pleasant Grove, AL 35127
United States
Important: Customers should not independently mail a return to this address without first receiving return approval and instructions from customer service. The appropriate return destination will be confirmed when your return request is approved.
14. Need Help?
If you are unsure whether your order qualifies for a return or exchange, please contact us before shipping your merchandise.
Customer Support: contact@weekndshop.com
Website Chat: Available through our website
Phone/Text Support: Not currently available
When contacting us, please include your order number whenever possible.
Frequently Asked Questions
How long do I have to request a return?
Eligible non-damaged returns must be requested within 7 days of delivery.
Are all products eligible for returns?
No. Sunglasses, handbags, shoes, and accessories are generally final sale unless they arrive damaged or another legal exception applies.
Do I pay for return shipping?
For approved non-damaged returns, yes. The customer is responsible for purchasing the return shipping label. Approved damaged-item returns receive a prepaid return label.
Are original shipping charges refundable?
No. Original shipping charges are non-refundable, except where otherwise required by applicable law.
Can I send my return directly to the return address?
No. Please contact customer service first and wait for return approval and instructions.
What should I do if my item arrives damaged?
Contact contact@weekndshop.com promptly and provide your order number and clear photographs of the damage and packaging.