Shipping Information & Delivery Policy

Last Updated: August 22, 2026

At Weeknd Shop Online, we want you to know what to expect after placing an order. This page explains our available shipping options, shipping costs, free-shipping eligibility, order processing, customer support, and holiday shipping schedule.

We currently offer shipping to customers in the United States. Shipping availability, delivery estimates, and applicable charges are displayed during checkout and may vary by order and destination.

Shipping Options

Standard Shipping

Standard shipping is available for a flat rate of $5.99 per order.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Free Standard Shipping

Orders totaling $35.00 or more qualify for free standard shipping.

The qualifying order total and available shipping options will be shown during checkout.

Unless otherwise stated, the $35.00 threshold refers to the merchandise subtotal before applicable taxes and other charges.

VIP Customer Shipping

VIP customer shipping is coming soon.

When the VIP program becomes available, eligible VIP customers will receive free shipping on qualifying orders according to the terms of the program.

Additional VIP program details, eligibility requirements, and terms will be published on our website when the program launches.

Order Processing

Orders are processed after payment has been successfully received and the order information has been confirmed.

Processing time and delivery time are separate:

Order processing is the time required to prepare your order for shipment.

Shipping transit time is the time required for the carrier to transport your package after it has been shipped.

Your shipping confirmation will contain tracking information when tracking is available.

Shipping Confirmation & Tracking

After your order has been shipped, you may receive a shipping confirmation containing available tracking information.

Please use the tracking information provided in your shipping confirmation to monitor the progress of your package.

Tracking information may take some time to become active after a package is handed to the carrier.

If you have questions about an order, please contact:

Email: contact@weekndshop.com

When contacting customer support about an order, please include your order number and the email address used during checkout.

Delivery Estimates

Delivery times can vary based on the shipping destination, carrier operations, weather, holidays, and other circumstances outside our control.

Shipping estimates should therefore be considered estimates rather than guaranteed delivery dates.

If a tracking number is provided, the carrier's tracking information is the best source for the current delivery status of your package.

Shipping Delays

Occasionally, an order may experience a delay because of circumstances outside our control, including:

• Severe weather
• Carrier delays
• Transportation disruptions
• High shipping volume
• Holidays
• Incorrect or incomplete shipping information
• Address changes
• Other carrier-related issues

If your tracking information indicates a delay, please allow the carrier time to update the shipment status before contacting customer support.

If you believe your package has been lost or has remained inactive for an extended period, contact us at contact@weekndshop.com with your order number and tracking information.

Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping information before completing your order.

Once an order has been submitted, we may not be able to change the shipping address if the order has already entered processing or shipment.

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address change can be completed after an order has been placed.

Customers may be responsible for additional costs associated with packages returned or redirected because of an incorrect or incomplete shipping address.

Package Delivery & Tracking

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

Tracking may show statuses such as:

• Label created
• In transit
• Out for delivery
• Delivered
• Delivery exception
• Delayed

If tracking shows that a package has been delivered but you cannot locate it, first check around the delivery location and with other members of your household or building.

You may also contact the carrier directly using the tracking information.

If you still need assistance, contact our customer-support team with your order number and tracking information.

Missing, Lost, or Damaged Packages

If you believe your package has been lost or is experiencing an unusual delivery issue, contact us. Please provide:

• Order number
• Full name
• Shipping address
• Tracking number, if available
• Description of the issue

If merchandise arrives damaged, please also take clear photographs of the product and packaging and review our Returns & Exchanges Policy for instructions.

Shipping Charges

Standard Shipping

$5.99 flat rate for standard shipping.

Free Shipping

Free standard shipping is available on orders of $35.00 or more, subject to the terms displayed at checkout.

                          Holidays & Shipping Schedule

Our operations may be affected by the following holidays:

• New Year's Day
• Easter
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders, emails, and customer-service inquiries submitted during holiday closures will be addressed on the next available business day.

Carrier schedules may also vary around holidays, which can affect delivery times even when our store is operating normally.

                                 Customer Support

For questions about shipping, orders, tracking, or delivery, contact:

Email: contact@weekndshop.com

Website Chat: Available through our website

Phone/Text Support: Not currently available

When contacting us about an existing order, please include your order number so our customer-service team can locate your order more efficiently.

                                 Shipping & Returns

Shipping information and return information are separate policies.

Before purchasing, please review our Returns & Exchanges Policy for information about:

• Return eligibility
• Final-sale products
• Return deadlines
• Damaged merchandise
• Return shipping costs
• Refunds
• Exchanges
• Return instructions

Original shipping charges are generally non-refundable as described in our Returns & Exchanges Policy.

                             Frequently Asked Questions

How much is standard shipping?

Standard shipping is a flat rate of $5.99 per order.

Do you offer free shipping?

Yes. Orders of $35.00 or more qualify for free standard shipping, subject to the terms shown during checkout.

Do you offer VIP free shipping?

A VIP customer program with free shipping is coming soon. Additional program details will be published when the program launches.

How can I track my order?

When tracking is available, tracking information will be provided in your shipping confirmation. You can use that information to check the status of your shipment.

What should I do if my package is delayed?

Check the tracking information first. Carrier delays can occur because of weather, holidays, high shipping volume, and other transportation issues. If you believe your package requires additional assistance, contact us with your order number and tracking information.

What if I entered the wrong shipping address?

Contact us immediately at contact@weekndshop.com. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Do you ship on holidays?

Our business operations are closed on the holidays listed above. Orders and customer inquiries submitted during a holiday closure will be handled on the next available business day.

Does a shipping estimate guarantee delivery by a specific date?

No. Delivery estimates are estimates and may be affected by carrier operations, weather, holidays, transportation disruptions, and other circumstances outside our control.

                      Important Shipping Information

Please review your order information carefully before completing checkout, including:

• Products and quantities
• Shipping address
• Email address
• Available shipping method
• Shipping charge
• Order total

The shipping options and applicable charges presented during checkout are the final shipping options available for your particular order.

Contact Weeknd Shop Online

Weeknd Shop Online
Independent Online Fashion Retailer

Customer Service Email: contact@weekndshop.com
Website Chat: Available through our website
Phone/Text Support: Not currently available

For the fastest assistance with an existing order, please include your order number in your message.

Related Policies:

• Returns & Exchanges
• Contact Us
• Privacy Policy
• Terms of Service
• Brand Independence & Affiliation Disclaimer